Return policy

At kenvalora, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied, we are here to assist you with returns and refunds. Please review the following return policy for details.

1. Return Eligibility

  • You may request a return within 30 days of receiving your item.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

2. How to Initiate a Return

  • To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return.
  • Our team will provide you with return instructions, including the return shipping address.

3. Return Shipping Costs

  • The customer is responsible for return shipping costs unless the item was received damaged or incorrect.
  • We recommend using a trackable shipping method to ensure your item is safely returned to us.

4. Refund Process

  • Once we receive your returned item, it will be inspected to ensure it meets our return policy requirements.
  • If approved, your refund will be processed within 7 business days and issued to your original payment method.

5. Refund Timeframe

  • The exact time it takes for the refund to appear in your account may vary depending on several factors:
    • Bank processing times, which may delay the refund.
    • Credit card company policies, which might take several days to reflect the refund.
    • Public holidays or weekends, which can affect the refund processing timeline.

If you do not receive your refund within the expected time, please contact your bank or credit card company to check for any delays.

6. Non-Refundable Items

  • Certain items are not eligible for returns, such as:
    • Gift cards.
    • Personalized or custom-made products.
    • Final sale or clearance items.

7. Exchanges

  • We offer exchanges for defective or damaged items. If you need to exchange an item, contact us at [email protected].
  • Exchanges are subject to product availability.

8. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund.

9. Contact Us

  • If you have any questions about our return process or need assistance with your return, please reach out to us at [email protected].
  • For more information, visit us at kenvalora.com.

Conclusion

At kenvalora, we are committed to providing a hassle-free shopping experience. If you are unsatisfied with your purchase or need further assistance, please don’t hesitate to contact us. We’re here to help!